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 Forum Discussion
jccampbell
5 months agoNew Contributor
Performance issues with 1Password for Mac 8.10.78 (desktop app)
 I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
- 5 months agoHello folks, After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac. While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation. Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac: 
 Send a diagnostics report (Mac)
 Attach the diagnostics to an email message addressed to support@1password.com
 With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
 
 You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave 
WolleKette
5 months agoNew Contributor
I had the same problem on an M3 Mac. And only with the desktop app. The Safari browser extension responds to keystrokes without delay, but in the desktop app it sometimes took several seconds.After uninstalling and reinstalling, the problems were solved.
The instructions can be found here:
https://support.1password.com/uninstall-1password/?mac
- 1P_Dave5 months agoModerator I'm glad that you were able to resolve the issue by reinstalling the 1Password app. π -Dave