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Forum Discussion
Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I feel like this is something you should announce and email out to affected users. I've been frustrated with this for months and finally enough to post here but even posting on the forum didn't immediately notice this thread. You almost lost me as a customer due to this frustration, I was seriously considering just using Apple passwords in spite of much fewer features
1P_Dave
Moderator
Moderatorricheldecos and Avatrix
I'm sorry for the disruption to your use of 1Password. I don't believe that we have the ability to see which build you're running from our end (making it impossible for us to just email the relative small number of Mac users who are running the Intel-build of 1Password on an Apple Silicon Mac). That being said, I'll pass along your suggestion to the team internally since I agree that communication in cases like this could be improved.
Our developers have coded a new feature to have the desktop app's updater move users running the Intel-build on an Apple Silicon Mac over to the Apple Silicon build and we're currently testing this feature in the beta version. Once it arrives in the stable version (hopefully in the next update or two), everyone affected by this issue will be automatically updated and the issue will be resolved for everyone.
For the time being, reinstalling the 1Password for Mac desktop app from our website should resolve the issue.
-Dave
