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Forum Discussion
Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
It would have been SO beneficial to have gotten an alert as to the possibility of this! I have been suffering this slowness for so long and thought it was related to my >2500 items. And I was contemplating moving to the less-featured but responsive Passwords app. As a last gasp, I searched for any other post about it and came to this thread. Problem solved but when I think about how tedious it's been and that this wasn't deemed worthy of a broadcast... wonder how many others are out there just giving up on the app?
- 1P_Dave
Moderator
I'm sorry for the trouble! This is an issue that the team recently became aware of and a fix has already been coded to automatically migrate users who might be using the Intel-build on an Apple Silicon Mac to the Apple Silicon version. We hope to have this fix deployed in the next update or so and that should fix the issue for everyone who is affected.
-Dave
