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Forum Discussion
Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I've been following this, and was reminded again how bad it was just now while using 1Password.
I didn't do anything but update to the latest version. Never sent a diagnostics report.
The normal speed is back with: 1Password for Mac 8.11.1 (81101001)
Did you find a way to get people to the correct version for Apple Silicon without manual steps? It seems like it.
