What's the latest word on supporting PIN unlock in the browser?
As identified in other threads, unlocking 1pw on a Chromebook is less than ideal. The lack of fingerprint or PIN support is very frustrating. I've read that the Android app had added PIN support, but I tried the latest version 8.10.22 and found my Chromebook did not support it.
It's very disappointing to have seen years go by without this being addressed.
I've read the security model, and for the record, a PIN does not compromise security. The PIN implementation simply requires the user to first unlock their data using their password. Once unlocked, the PIN allows quick access. If you logout, reboot, or incorrectly enter your PIN, you will then need to re-enter your password.
What's the rationale for not providing better security?
A PIN code would compromise security here. When your 1Password account is unlocked your account password is required because it is the secret that decrypts your data. A PIN code cannot replace your account password for this purpose since it can't decrypt your data. To add a PIN code unlock feature, we would need to store your account password somewhere on your Chromebook and someone else might be able to find it and use it to decrypt and unlock 1Password.
That being said, I've passed along your request to our product team. They'll consider the feasibility of adding such a feature to 1Password in the future. It's possible that the team can figure out an implementation that allows for PIN code unlock without compromising security. 🙂
"As far as I'm aware there aren't any plans to bring PIN unlock to 1Password in the browser."
What's it take to reconsider this?
While my concern is with the lack of Chromebook support, I'm sure there are plenty of non-Chromebook users (i.e. pc, mac, etc.) that would benefit from being able to specify a unique PIN to access their 1Password Extension.
Using "memorable words" is not a solution. I have no issue remembering or typing my 20+ character password. But I would prefer to avoid continually performing that exercise, when a PIN would meet our needs. Yes, I can extend the timeout .. at the cost of security, but I'd rather have the security plus the convenience of a PIN.
It's easy to let someone access your device. It's much harder to remember to go lock 1password before you do so. A short timeout addresses that issue; but the lack of PIN support makes that less practical.
What's the rationale for not providing better security?
As far as I'm aware, the Chromebook doesn't support third-party apps having access to the fingerprint reader. The fingerprint reader is only used to unlock the Chromebook itself. But let me know if I have that wrong. 🙂
What's the latest word on supporting PIN unlock in the browser?
As far as I'm aware there aren't any plans to bring PIN unlock to 1Password in the browser. For other platforms, we use the apps to securely store the secret that unlocks 1Password in a secure location like the Secure Enclave on iOS and macOS devices. For a PIN code to unlock the 1Password extension on the Chromebook we'd have to store your account password unencrypted on disk which isn't secure.
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I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field takes a few seconds to appear, and there is a definite lag in any action whatsoever. Typing a large string of characters freezes the 1PW app. I had to remove the extension in Safari because it was making the browser so slow, it was unusable. Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything. The issue does not seem to be present in either Edge or Firefox, both of which extensions are working fine and without delays, although the actual app on the Mac desktop itself remains practically unworkable.
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I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field takes a few seconds to appear, and there is a definite lag in any action whatsoever. Typing a large string of characters freezes the 1PW app. I had to remove the extension in Safari because it was making the browser so slow, it was unusable. Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything. The issue does not seem to be present in either Edge or Firefox, both of which extensions are working fine and without delays, although the actual app on the Mac desktop itself remains practically unworkable.
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Performance issues with 1Password for Mac 8.10.78 (desktop app)","moderationData":{"__ref":"ModerationData:moderation_data:157188"},"body":"
Yes indeed. Identified my version of 1Password as \"Intel\". Deleted and downloaded the latest version from 1Password.com. Now it's a lovely \"Apple Silicon\" version. Better than it ever was:)
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I'm happy that reinstalling 1Password resolved the issue.
\n
-Dave
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Hello folks,
\n
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
\n
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
\n
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
\n
Your forum username: username
\n
\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n
-Dave
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Hello folks,
\n
I'm sorry that you're seeing performance issues with 1Password for Mac version 8.10.78. The team is currently investigating the issue, which only seems to be affecting some customers and not others, and I've added all of your reports to the internal work item for the issue.
\n
To help our team investigate this further, can you please reply to this comment with the following information:
\n\n
Where are you seeing performance issues specifically?
\n
Are you using an Intel or Apple Silicon (M1/M2/M3) Mac?
\n
When you open the Applications folder, right-click on the 1Password app and then click Get Info: Do you see \"Application (Apple silicon)\" or do you see something else?
\n
Do you have either Touch ID or Apple Watch unlock enabled?
\n\n
I look forward to hearing from you.
\n
-Dave
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Hi Dave, having problems like others, and have for months. I tried a complete uninstall yesterday and reinstall per the 1Password instructions, but the issues are still there.
I'm using Safari, on a webpage, click the in-field 1P icon to auto-populate my information. It works. I leave the page, and navigate back; the icon still shows up, but now when I click it nothing happens.
M1 Max MacBook Pro.
Application (Apple silicon).
I have both enabled.
FWIW, clicking the icon in the extension bar at the top of Safari works to load 1P, but clicking \"Autofill\" there does not do anything. Normally the keyboard shortcut (in my case, Cmd-/) works to autofill, but in this case I was trying to autofill an identity, so it didn't work.
Frequently have this issue with extension-in-field not working (though sometimes it does work).
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Thank you for answering those questions. Just to clarify: this thread is about performance issue in the 1Password for Mac desktop app, not the Safari browser extension. Are you seeing performance issues in the desktop app?
\n
-Dave
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Although deleting the entire app, extension and all related files per website directions, and then reinstalling the app and browser extension solved the issue for now, I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.
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I'm happy that you were able to resolve the issue on your Mac.
\n
\n
I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.
\n
\n
I see that we sent you an auto-reply yesterday three minutes after receiving your email and then my colleague sent you a reply a few hours later. Can you check your spam/junk folder?
\n
-Dave
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Yep - uninstall/reinstall worked for me.
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Can confirm reinstalling makes it better.
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Same issues here with the Mac dekstop app. For months the UI is already slow in startup, but since the last update the whole app is unusable, with click delays of at least 10s. Will sent a report.
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Follow-up: Uninstalled Safari extension, cleared cache. Add 1Password for Safari, then dealt with activating in each one of my 42 profiles. Unlock and autofill much better. Oddly the 1Password application for Mac now appears to be more responsive. Not sure if as quick as it was but much better. I have 2800 items in 1Password.
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I'm running an M2 Macbook Pro / 24GB of Memory / Mac OS: Sequoia 15.1 (24B83)
This has been occurring off and on for the last year, but has become constant the past few month.
UPDATE: I followed the official uninstall instructions from 1Password:👉 https://support.1password.com/uninstall-1password/?mac
Just to be safe, I also removed the 1Password extension from Chrome. Then I did a fresh install of 1Password, and that seems to have resolved the issue.
If you want to do the same, here’s the general process:
Quit 1Password completely (use the menu bar icon or right-click in the dock).
Drag the 1Password app from Applications to the Trash.
In Finder, go to the following folders and delete any 1Password-related files or folders:
~/Library/Application Support/
~/Library/Preferences/
~/Library/Containers/
~/Library/Group Containers/
Look for anything with 1Password or com.agilebits in the name.
Empty the Trash.
Restart your Mac.
Reinstall 1Password from https://1password.com/download/.
Be aware: this removes all local 1Password data, so make sure your account is backed up and you can access everything at https://1password.com or on another device first.
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I did this and it seems to have worked....a little bit of a pain but both the 1PW app and the Safari extension are working again. I'll wait a day or so and report back here whether the fix is still working. BTW, when trying to delete 1PW, I kept getting error message \"This file is open and cannot be moved to the trash\". I used force-quit and the process then worked as described above. Good job, Yick
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I am also seeing the exact same behaviour. The 1Password desktop app for MacOS is not usable. Tyiping anything or even opening up the about window is extremely slow. I am running 1Password 8.10.78 on MacOS 15.5 and a MacBook Pro with a M2 Max CPU and 32GB of RAM. This needs to be fixed... 1Password as it is is not usable on this machine!
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Very slow performance in 1Password for Mac 8.10.78, immediately after updating to this version. Long time 1Password user (1Password Pro v2.1 via App Store July 2009). On a Mac mini M4 32/2TB, Sequoia 15.5.
Overall just very slow to unlock, enter search text, return search result, edit, save edit. All seem to have a 3-5 second delay before I see any activity. I'm a heavy user, in and out of the app most of the day. Any more feedback about this latest update and what could be causing this noticeable showdown?
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All that and when a field shows up to fill in username-pass nothing shows up or no response. When i click the 1password icon on my menu in the browser then the login for that website shows up. No matter what i do it doesn't show in the field to fill in credentials. 7 of 10 times its this way. A restart of my browser sometimes helps, but this time nothing. Paying and have to fill in manually!!! takes more time trying to get it done how it supposed to be.
I'm getting tired of this, the whole purpose of this app has become useless.
So yes it becomes slow, unreliable and useless.
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