Forum Discussion

BenBob's avatar
BenBob
Dedicated Contributor
3 months ago
Solved

Edits and new items are not showing up on other devices

Seems there are now quirks I am running into recently:

  1. When I create a new login for a website 1P does not save that login in my list of logins, but it is in fact saved.  After creating the new login I go back to edit it and it does not appear in my list - and when I search for it, there are no results.  However, if I go to the website URL to login, 1P recognizes the page and I can then let 1P fill in the credentials and it logs me in.  The only way I can seem to get 1P to show the login in my list is to re-boot my Macbook Air.  Very strange.
  2. Seems like now I have to use Chrome to login to the 1P community as Safari does not work - a message pops up saying: "Unexpected Error Please try refreshing the page and submitting again"  However, nor amount of refreshing works.  See screen shot

     

discussion
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello BenBob​! 👋

    Thank you for reaching out. Our development team is currently investigating an issue where customers may not see new items, or edits made to existing items, created using one client app (including browser extensions) in other client apps. 

    As a workaround until the issue is resolved, you can manually lock and then unlock 1Password where you're not seeing the new item or edit appear to have that item or edit appear. If you're using 1Password.com then refresh the page. Let me know if this workaround doesn't work for you.

    Hopefully the issue will be resolved soon. I'll update this thread when I have more news to share. 

    -Dave

6 Replies

  • BenBob's avatar
    BenBob
    Dedicated Contributor
    3 months ago

    ok thank you Dave.  Also regarding issue number 2 with Safari, I see n response and I just logged in on Safari so it seems that issue has corrected itself.

    BenBob

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    BenBob​ 

    You also wrote: 

    Seems like now I have to use Chrome to login to the 1P community as Safari does not work - a message pops up saying: "Unexpected Error Please try refreshing the page and submitting again"  However, nor amount of refreshing works.  See screen shot

    I'm sorry that you ran into an error message when trying to sign into the community using Safari. The error message that you're seeing is something that others have reported seeing as well (in other browsers like Chrome) and we've opened a ticket with our platform provider to investigate this further. 

    For the time being, the error usually goes away after some time for most people. Can you try clearing Safari's history/cache to see if that improves the situation? 

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello BenBob​! 👋

    Thank you for reaching out. Our development team is currently investigating an issue where customers may not see new items, or edits made to existing items, created using one client app (including browser extensions) in other client apps. 

    As a workaround until the issue is resolved, you can manually lock and then unlock 1Password where you're not seeing the new item or edit appear to have that item or edit appear. If you're using 1Password.com then refresh the page. Let me know if this workaround doesn't work for you.

    Hopefully the issue will be resolved soon. I'll update this thread when I have more news to share. 

    -Dave

  • KDitty98's avatar
    KDitty98
    New Contributor
    3 months ago

    As of today, I am also noticing my users having issues with 1password not saving login credentials. The web extension will have a current list but the standalone app wont. When creating a new login the extension will save it but the app wont.