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Forum Discussion
Plugin can't add passkey b/c it thinks there's no vault to add to
I'm fully logged in to my vault on both the app and the plugin.
When I attempt to add a passkey to Okta via their website, I get the following error:
It is unable to find my work vault to add the passkey to. Using your instructions for saving console logs, I see: background.js:2 No vaults available to save passkey to, admin policy likely blocking passkey auth
However, our administrator has passkeys enabled for everyone here and cannot reproduce my problem.
If I add my personal vault to my work machine, I don't get that error and it offers me that vault.
1Password Version: 8.10.8
Extension Version: 2.17.0
OS Version: MacOS 14.0
Browser: Chrome
steph_giles1Password Team
Hey @rjacoby,
I'm sorry for the trouble you are having when saving a passkey. I think it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply with a Support ID number. Please post that number here. Thanks very much!
- 1P_Dave
Moderator
@rjacoby
Thank you for posting the Support ID. I see that my colleague has already sent you a reply via email, please continue the conversation there. To prevent duplication of effort I'm closing this thread.
-Dave
ref: XCE-36432-731
Hi steph_giles , I sent that email this AM but haven't received an automated reply.
