Forum Discussion

Former Member

3 years ago

Popup screen asking Use Password remains

After timeout the app shows a 'Use Password' dialog box. If I type in the password (without pressing enter first ) the app opens (or the fields are filled in depending on the request); however,...

macos

1P_Tommy

Moderator

3 years ago

@colirnc

I'm glad I asked because that was not what I had in mind. Are there any specific steps that you can provide me to reproduce this? We might need to look into this in more detail. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. To be clear when you see the prompt (box) if you place your finger on the sensor does the dialogue box disappear? If you click Use Account Password does the box disappear? I wasn't sure if you moved the prompt to the side and entered the password in the main window. Can you clarify on you meaning of app time out?

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After timeout the app shows a 'Use Password' dialog box.

\n\n

If I type in the password (without pressing enter first ) the app opens (or the fields are filled in depending on the request); however, the dialog box remains. It needs to be separately closed.

\n\n

1Password Version: 8.10.3
\nExtension Version: 2.8.1
\nOS Version: 13.2.1
\nBrowser:_ Safari

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After timeout the app shows a 'Use Password' dialog box.

\n\n

If I type in the password (without pressing enter first ) the app opens (or the fields are filled in depending on the request); however, the dialog box remains. It needs to be separately closed.

\n\n

1Password Version: 8.10.3
\nExtension Version: 2.8.1
\nOS Version: 13.2.1
\nBrowser:_ Safari

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@colirnc

\n\n

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