Popup screen asking Use Password remains

@colirnc

Thank you, that is indeed helpful.

Something is not right there. We're likely going to need some logs to figure this out. Please send us a diagnostics report. Would it be possible to include a video of the trouble. It may help my colleagues better determine where the trouble is. Please be sure to cover any personal information such as your secrets. The closer we can get to reproducing this the better as that will allow us to share the steps with the team and get a solution. Please include the video in the body of the email.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: colirnc

• A link to this thread: https://1password.community/discussion/138976/popup-screen-asking-use-password-remains#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!