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Forum Discussion
jfmorris
11 months agoNew Contributor
Popup to save new logins doesn't work
Ok, I use 1Password on Mac, Windows and iOS, and have recently been seeing the same issue across platforms. Well, for sure on Safari on macOS and iPadOS.
When I create a new login to a website, or modify a password for an existing website, I get a pop-up from 1Password offering to save the login. There is a Save button at the bottom, maybe it says OK, but no matter how much I click it, nothing happens, and nothing is saved. There is an Edit button near the top of the dialog that if clicked, ends up CLOSING the popup. Whatever I do, the newly generated password (generated by 1Password) does NOT get saved.
What ends up happening is that I have to go back to that site, tell them I FORGOT my password, do a password reset, and use the 1Password standalone app to create a login site, create a new password for that site (second password in just minutes), and then paste it into the web form to do the password reset.
I thought it was a fluke at first, on my iMac (intel based, 2017), but it happened last night on my iPad Pro as well. Granted both are using Safari. I am almost 100% sure this has happened on my Windows 11 laptop using Edge as well.
I am not 100% sure if the issue is with the 1Password in the browser extension, or with the 1Password standalone app and its browser plugin. Here on the Mac, where it just happened a bit ago, I am running 1PAssword for Safari 8.10.46.34, and this JUST happened to me yet again a few minutes ago.
1Password Version: 8.10.44
Extension Version: 8.10.46
OS Version: macOS 13.6.9
Browser: Safari
1 Reply
- 1P_Dave
Moderator
Hello jfmorris! 👋
I'm sorry that the save prompt from 1Password in the browser isn't responding on your Mac. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread:
https://1password.community/discussion/148625/popup-to-save-new-logins-doesnt-work
- Your forum username:
jfmorris
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- A link to this thread: