How to change my account type?

Hi there,

Thank you for contacting 1Password Support! I'm Ese and I'd be happy to help you today.

If you're currently subscribed through a third party like Apple or Google Play, you'll need to cancel your subscription before you're able to make changes to a plan. If you'd like any guidance, the support guides below are there to help:

* [Cancel Apple](https://apps.apple.com/account/subscriptions)

* [Cancel Google Play](https://support.google.com/googleplay/answer/7018481)

**Please note, cancelling your subscription will not impact any of your data.**

Once the third-party subscription has been cancelled, please let us know and we will provide the next steps. We can apply a credit reflecting remaining time on the subscription, if applicable.

I look forward to hearing from you.

Warm regards,

Ese

Jr Service Support Representative - 1Password Support

More than 180,000 businesses trust 1Password to secure their most important information.

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If you’d prefer not to receive emails like this from me, just reply and let me know.

This email is a service from 1Password

On March 11, 2026 at 12:42:36 a.m. UTC, edisonator@gmail.com wrote:

 EMAIL FROM: edisonator@gmail.com | DATE: 2026-03-09 09:01:49 UTC

USER:

Selected: Continue

BOT:

Hey there! I'm 1Password's automated assistant.

BOT:

I'm here to help you with any questions you have.

BOT:

What kind of 1Password account do you have?

USER:

Selected: Individual/Family

BOT:

If you're on an Individual account, select "Individual account (Owner)". If you are on Family Account subscription, are you the Family Organizer or a Family Member?

USER:

Selected: Family Organizer

BOT:

Let me know how I can assist you today!

USER:

I want to change my account type to Individual account

BOT:

To change your account type from a Family account to an Individual account, you need to ensure that you are the only person using the Family account. Here are the steps you can follow: 1. Sign in to your account on 1Password.com and select **[Billing](https://start.1password.com/billing)** in the sidebar. 2. Under "Individual," select **Switch plan**. Please note that to switch to an Individual account, you must be the only person using your Family account. If there are other family members, you may need to delete their accounts first. You can learn how to [delete a family member's account](https://support.1password.com/add-remove-family-members/#remove-a-family-members-account-permanently). If you started your subscription with an in-app purchase, you won't be able to change your account type yourself and will need to [contact 1Password Support](https://1password.com/contact-support). Would you like to be connected to an agent for further assistance?

USER:

Yes I did start my subscription with an in-app purchase. And now I DO contact 1Password Support SUMMARY: Customer wants to change their Family Organizer account to an Individual account but started via in-app purchase.

------------------------------------------------------------

 EMAIL FROM: support@1password.com | DATE: 2026-03-09 09:03:26 UTC

Hey there!

Thanks for taking the time to contact the 1Password Customer Experience Team.

This is an automated message to let you know that we have received your inquiry and are working as quickly as possible to get back to you.

Your support ticket ID is XJK-33248-116.

In the meantime, feel free to search within our helpful [support pages](https://support.1password.com) for walkthroughs and answers to frequently asked questions.

A human friend will be reaching out to you very soon! 

We look forward to helping you!

BitBot, and the entire 1Password team 

Edison Xu   2026年3月14日 12:16 (3天前)

I have not subscribed via iOS or Android. Please verify this, as my account has been frozen. 

I paid for 1password via my own credit card, but not iOS or Android subscription.

Edison Xu <edisonator@gmail.com>

Hey there, I have waited for your response for a few days.