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Former Member's avatar
Former Member
4 years ago

Problem with 2FA on Mac

Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following "Incorrect authentication code. Make sure your device ...
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Former Member's avatar
Former Member
4 years ago

I have the same problem on ubuntu today. Can still log in the mobile app, but Chrome gives "Incorrect authentication code. Make sure your device has the correct date and time."

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with 2FA on Mac","id":"message:114670","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:114670"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:114670"},"body@stripHtml({\"truncateLength\":200})":" Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following \"Incorrect authentication code. Make sure your device ...","body@stringLength":"851","rawBody":"

Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following \"Incorrect authentication code. Make sure your device has the correct date and time.\". I use Google Authenticator on a second device, a iPhone 13.

\n\n

Reading on the forum I have checked the time on both devices using https://time.is/ and they are the same.

\n\n

Good to know is that 2FA on my phone is working when logging into 1password on two other Macs.

\n\n

I am stuck and need help.

\n\n

Thank you for the help!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: MacOS 12.2
\nReferrer: forum-search:Incorrect authentication code. mac

\n","kudosSumWeight":0,"postTime":"2022-03-16T06:03:43.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:114670_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":88},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following \"Incorrect authentication code. Make sure your device has the correct date and time.\". I use Google Authenticator on a second device, a iPhone 13.

\n\n

Reading on the forum I have checked the time on both devices using https://time.is/ and they are the same.

\n\n

Good to know is that 2FA on my phone is working when logging into 1password on two other Macs.

\n\n

I am stuck and need help.

\n\n

Thank you for the help!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: MacOS 12.2
\nReferrer: forum-search:https://1password.community/search?Search=Incorrect%20authentication%20code.%20mac

"},"Conversation:conversation:114670":{"__typename":"Conversation","id":"conversation:114670","solved":false,"topic":{"__ref":"ForumTopicMessage:message:114670"},"lastPostingActivityTime":"2022-06-07T14:50:45.000-07:00","lastPostTime":"2022-06-07T14:50:45.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:114670":{"__typename":"ModerationData","id":"moderation_data:114670","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:114670_1":{"__typename":"Revision","id":"revision:114670_1","lastEditTime":"2022-03-16T06:03:43.000-07:00"},"ForumReplyMessage:message:114672":{"__typename":"ForumReplyMessage","id":"message:114672","conversation":{"__ref":"Conversation:conversation:114670"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":114672,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Problem with 2FA on Mac","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:114672"},"parent":{"__ref":"ForumTopicMessage:message:114670"},"body":"

I have the same problem on ubuntu today. Can still log in the mobile app, but Chrome gives \"Incorrect authentication code. Make sure your device has the correct date and time.\"

","body@stringLength":"183","rawBody":"

I have the same problem on ubuntu today. Can still log in the mobile app, but Chrome gives \"Incorrect authentication code. Make sure your device has the correct date and time.\"

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