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Anonymous's avatar
Anonymous
4 years ago

Problem with 2FA on Mac

Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following "Incorrect authentication code. Make sure your device ...
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Anonymous's avatar
Anonymous
3 years ago

Hey @davisd! You may have already checked, but could you let us know if you've confirmed that the time on your mobile app and your computer are correct? You can use the site that the previous poster shared to compare the time: https://time.is

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with 2FA on Mac","id":"message:114670","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:114670"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:114670"},"body@stripHtml({\"truncateLength\":200})":" Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following \"Incorrect authentication code. Make sure your device ...","body@stringLength":"851","rawBody":"

Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following \"Incorrect authentication code. Make sure your device has the correct date and time.\". I use Google Authenticator on a second device, a iPhone 13.

\n\n

Reading on the forum I have checked the time on both devices using https://time.is/ and they are the same.

\n\n

Good to know is that 2FA on my phone is working when logging into 1password on two other Macs.

\n\n

I am stuck and need help.

\n\n

Thank you for the help!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: MacOS 12.2
\nReferrer: forum-search:Incorrect authentication code. mac

\n","kudosSumWeight":0,"postTime":"2022-03-16T06:03:43.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:114670_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":89},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi, I am trying to use 1password on a new Mac (using safari). When I add my credentials and is asked to provide my 2FA code I get the following \"Incorrect authentication code. Make sure your device has the correct date and time.\". I use Google Authenticator on a second device, a iPhone 13.

\n\n

Reading on the forum I have checked the time on both devices using https://time.is/ and they are the same.

\n\n

Good to know is that 2FA on my phone is working when logging into 1password on two other Macs.

\n\n

I am stuck and need help.

\n\n

Thank you for the help!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: MacOS 12.2
\nReferrer: forum-search:https://1password.community/search?Search=Incorrect%20authentication%20code.%20mac

"},"Conversation:conversation:114670":{"__typename":"Conversation","id":"conversation:114670","solved":false,"topic":{"__ref":"ForumTopicMessage:message:114670"},"lastPostingActivityTime":"2022-06-07T14:50:45.000-07:00","lastPostTime":"2022-06-07T14:50:45.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:114670":{"__typename":"ModerationData","id":"moderation_data:114670","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:114670_1":{"__typename":"Revision","id":"revision:114670_1","lastEditTime":"2022-03-16T06:03:43.000-07:00"},"ForumReplyMessage:message:114673":{"__typename":"ForumReplyMessage","id":"message:114673","conversation":{"__ref":"Conversation:conversation:114670"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":114673,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Problem with 2FA on Mac","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:114673"},"parent":{"__ref":"ForumTopicMessage:message:114670"},"body":"

Hey @davisd! You may have already checked, but could you let us know if you've confirmed that the time on your mobile app and your computer are correct? You can use the site that the previous poster shared to compare the time: https://time.is

","body@stringLength":"249","rawBody":"

Hey @davisd! You may have already checked, but could you let us know if you've confirmed that the time on your mobile app and your computer are correct? You can use the site that the previous poster shared to compare the time: https://time.is

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