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jmb679's avatar
jmb679
Frequent Contributor
2 days ago

Problem with archived Login Items?

Hopefully I can remember exactly what I did...

In an attempt to clean up and organize my Login Items I created a Vault that I named "Delete" and moved some Login Items into this Vault.  I then moved these Login Items back to the Private Vault and deleted the Delete Vault.  So far, so good.  I then tagged these Login Items , and several other Login Items, with a tag ("Delete", if memory serves).  I then archived all of these Login Items, probably 15-20 of them.  However, when I checked the Archive, none of these Login Items appear.  In fact, only one of several other Login Items that I had PREVIOUSLY archived is now in the Archive.  There is nothing in Recently Deleted.  Is there a way to recover these Login Items?

vault management

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    15 hours ago

    Hello jmb679​! 👋

    I'm sorry that you're not seeing some of your items. If you're unsure about what specific actions you performed, and in what order, then finding our what might have happened might be difficult but the team and I will help as much as possible.

    Before we continue, I wanted to explain how the archive works in 1Password: each separate vault has its own archive and when you delete a vault you also delete all items in that vault's archive. If the items that you're looking for were in the archive of the vault that you permanently deleted then they would have have permanently deleted along with the vault. 

    As a next step, use the the 1Password desktop app to view your items and make sure that your entire account is selected in the sidebar (not a specific collection). If you're using multiple accounts then make sure that "All Accounts" is selected. Then check for the items in the following places: 

    • In the active items list.
    • In Recently Deleted.
    • In the Archive.


    If you still can't see your items then I recommend that you send an email to support@1password.com along with a link to this thread so that our support team can investigate further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 

    -Dave