Forum Discussion

BenBob's avatar
BenBob
Dedicated Contributor
2 years ago

Problem with Chrome Browser Extension

1) I just had to reinstall my Chrome Browser and subsequently add the 1P extension again. Now I can not use my fingerprint to open 1P in the Chrome browser. How do I do so? Tried to look at Firefo...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello BenBob! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave