Problems switching from LastPass to 1 PW - HELP-Questions

Hi JosieNurseTN,

Welcome to the 1Password Support Community and thanks for all the insightful questions, I'll do my best to address them all here:

Whats the difference between the desktop app and the web app. Why would I use one or both

The 1Password 8 apps and 1Password.com can be used to access the same accounts and data. At present, the apps are more up to date and will have a wider suite of features and I would generally recommend using them over the website. That said, there are a handful of functions that can only be done on the website, this includes managing your billing and customizing vault permissions. We're working on bridging this gap though, so hopefully in the future you'll be able to access everything, everywhere.

I use Windows 10 and have iPhone and iPads. I don't know how to install 1 PW on my apple phone/ipad

You can find 1Password 8 in the Apple App Store. There are also links on our website: 1Password 8 for iOS

Extensions ?? I downloaded the Extension for Chrome - but do I also need to download extensions for Firefox, Edge, Safari etc

The 1Password browser extensions offer a more integrated experience within browsers. They're not mandatory for the desktop app to function, but we generally recommend installing the browser extension on all browsers you use regularly so you maintain access to all the available features at all times. You can find more information about our browser extensions (and links to download the various versions) on our website: Get started with 1Password in your browser

WHY do I need to find a website and possibly need to implement 2-Factor ID ? When using LastPass, individual website 2 Factor ID was Not a problem or a decision I needed to make

Apologies if I've misunderstood this one, but it sounds like you may be referring to the two-factor authentication Watchtower alert that looks similar to this:

If so, this banner is to let you know that two-factor authentication is available for the website you've listed in that particular 1Password item. While not necessary, 1Password 8 allows you to generate and store these one-time passwords within the app itself. If you'd like to set this up let me know and we can go through the steps together. Alternatively, you can find more information in this support article: Use 1Password as an authenticator for sites with two-factor authentication

Do I have to remove Last Pass? Will it cause problems with 1 PW.

Technically no, however we do recommend disabling other password managers, even those built in to browsers. This eliminates the risk of data being saved in multiple places or, worse yet, data being mistakenly saved somewhere you didn't intend. Only using a single password manager will also lessen the likelihood of graphical conflicts, like seeing the same suggestion in multiple places when signing in to a website. You can find a guide to disabling browser password managers here: Turn off the built-in password manager in your browser

Lastly, regarding where you can find more support about certain 1Password features, our online support library is a great place to start. I'll share some links to my personal favourite features to get you started:

• Get to know Quick Access
• Use collections to create custom groups of vaults

If you have specific questions you're always welcome to post in this community or email us at support@1password.com. You can also always reply here and I'm happy to assist! 🙂