Forum Discussion

Zaka7's avatar
Zaka7
Dedicated Contributor
4 years ago

Proxy Settings on 1Password 8

Morning All, I have installed 1PW8 on my Mac at home and it's great, logically i've gone to do the same on my work windows computer (Guest account) and it's not working, What a surprise, I hate wi...
windows
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @Zaka_7, thank you for letting us know of this issue. 👋 I'm sorry to learn of the inconvenience it has caused!

It does indeed sound like you're entering your sign-in details correctly, and that a proxy element is likely the source of the issue. We'll be happy to assist with this - can you send us a brief email at support+windows@1Password.com, with a link to this discussion? You've already provided much of the detail we'd need to get started on your case.

If you're able to provide a diagnostic report from 1Password as well, that would be great. On 1Password for Windows 8.7, you should be able to do this by clicking the â‹® button in the top-left corner, then Settings > Advanced > Send Diagnostic Report. Attach that to your email to us, and we'll get started promptly.

Thanks again, and we'll look forward to helping you with this.