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Former Member's avatar
Former Member
3 years ago

"QR code Detection Failed" message attempting to scan QR

In 1Password app, I am trying to enable MFA for a site I select the "Scan QR Code" button and I get this message Note that I have allowed screen recording permissions ...
macos
cterry's avatar
cterry
New Contributor
2 years ago

I am also having this problem. It fails to scan via 1Password from Mac but I can use 1Password on my iPhone to scan the exact same QR code (from MacOS screen) without issue. QR code scanning used to work for me on MacOS but no longer works. If it helps, the broken QR code was for Streamlabs MFA.

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In 1Password app, I am trying to enable MFA for a site

\n\n

I select the \"Scan QR Code\" button and I get this message

\n\n

\n\n

Note that I have allowed screen recording permissions

\n\n

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.8 (80908009)
\nExtension Version: 2.4.1
\nOS Version: macOS Monterey 12.6.1
\nBrowser:_ Safari

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In 1Password app, I am trying to enable MFA for a site

\n\n

I select the \"Scan QR Code\" button and I get this message

\n\n

\n\n

Note that I have allowed screen recording permissions

\n\n

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.8 (80908009)
\nExtension Version: 2.4.1
\nOS Version: macOS Monterey 12.6.1
\nBrowser:_ Safari

"},"Conversation:conversation:90665":{"__typename":"Conversation","id":"conversation:90665","solved":false,"topic":{"__ref":"ForumTopicMessage:message:90665"},"lastPostingActivityTime":"2025-01-14T07:44:24.000-08:00","lastPostTime":"2025-01-14T07:44:24.000-08:00","unreadReplyCount":46,"isSubscribed":false},"ModerationData:moderation_data:90665":{"__typename":"ModerationData","id":"moderation_data:90665","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS05MDY2NS04Nzk2aTM0MDcxQkQ0OTIyNzY1NzY?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS05MDY2NS04Nzk2aTM0MDcxQkQ0OTIyNzY1NzY?revision=1","title":"hlanm957obyn.png","associationType":"BODY","width":944,"height":282,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS05MDY2NS04Nzk1aUVFODk2QjIzN0QzQTA3QjM?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS05MDY2NS04Nzk1aUVFODk2QjIzN0QzQTA3QjM?revision=1","title":"cvu4bd84lc5r.png","associationType":"BODY","width":474,"height":96,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS05MDY2NS04Nzk3aTVCOTJBOTQwQjhGQkEzMkM?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS05MDY2NS04Nzk3aTVCOTJBOTQwQjhGQkEzMkM?revision=1","title":"0u508mugqdci.png","associationType":"BODY","width":1634,"height":1472,"altText":null},"Revision:revision:90665_1":{"__typename":"Revision","id":"revision:90665_1","lastEditTime":"2022-12-03T12:18:29.000-08:00"},"ForumReplyMessage:message:90691":{"__typename":"ForumReplyMessage","id":"message:90691","conversation":{"__ref":"Conversation:conversation:90665"},"author":{"__ref":"User:user:4977"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:90665/message:90691","revisionNum":1,"uid":90691,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: \"QR code Detection Failed\" message attempting to scan QR","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:90691"},"parent":{"__ref":"ForumTopicMessage:message:90665"},"body":"

I am also having this problem. It fails to scan via 1Password from Mac but I can use 1Password on my iPhone to scan the exact same QR code (from MacOS screen) without issue. QR code scanning used to work for me on MacOS but no longer works. If it helps, the broken QR code was for Streamlabs MFA.

","body@stringLength":"303","rawBody":"

I am also having this problem. It fails to scan via 1Password from Mac but I can use 1Password on my iPhone to scan the exact same QR code (from MacOS screen) without issue. QR code scanning used to work for me on MacOS but no longer works. If it helps, the broken QR code was for Streamlabs MFA.

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