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Forum Discussion
Question about changing passwords
Why when I use the option "change password on website" does the new password go into a new field called new password. Then I end up with the same password in two fields on the record. The first fie...
@OneMrEd it doesn't look like I'm able to get to the password change form on that website. However, 1Password should be able to recognize the different fields on change password forms and save/fill those fields accordingly.
If there's a current password field, then 1Password should fill that with your existing password. If there's a new password field, then 1Password should suggest and fill a new password in it. If there's a confirmation password field, then 1Password should fill the new password there as well.
Is that not happening for you on the change password form at americanexpress.com? Can you tell us what steps you're taking and what is unexpectedly happening? Can you also share a screenshot of the form so that we can see the fields?
If you share a screenshot, make sure there's no sensitive or private info included. You can attach the screenshot to your reply directly.
