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donileo's avatar
donileo
Occasional Contributor
5 months ago

Quick Access Not Working

So I am on 1Password for Mac 8.10.70 (81070026) and Quick Access which I have set to open via Shift + Cmd + Space is just not working at all. It was working previously, maybe last build? but not anym...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello donileo! 👋

I'm sorry that Quick Access isn't working on your Mac. I'm not able to reproduce the issue here on my end, can you check to make sure that your Quick Access keyboard shortcut hasn't been changed? Follow these steps:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the  in the menu bar.
  3. Click Settings.
  4. Check to make sure that Quick Access is still set to Shift-Command-Spacebar under Keyboard Shortcuts.


If it's already properly set, can you restart your Mac to see if that gets things working? Let me know if you still see the issue. 

-Dave

 

  • donileo's avatar
    donileo
    Occasional Contributor
    5 months ago

    Hi 1P_Dave. Yes under 1Password Settings Quick Access is set to Shift-Command-Spacebar. Restarting my mac does not resolve the issue. I killed as many apps as possible on my mac as well and still not working.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      5 months ago

      donileo 

      Thank for the reply. If you temporarily set the shortcut to something else then are you able to use the new shortcut to open Quick Access? If you can then it is possible that another app might be using Shift-Command-Spacebar and conflicting with 1Password? 

      You can try to rule out other apps by booting into Safe Mode (where most third-party apps won't load) and opening 1Password. Then try to use Shift-Command-Spacebar there: Start up your Mac in safe mode

      Let me know how that goes. 

      -Dave

      • donileo's avatar
        donileo
        Occasional Contributor
        5 months ago

        Temporarily setting the shortcut to something else, Shift-Command-Dot works. 

        Booting machine into Safe Mode and then verifying  only 1Password is running: Does not work with Command-Shift-Space. Doesn't work with my Macbook keyboard or external keyboard attached.