Forum Discussion

donileo's avatar
donileo
Occasional Contributor
5 months ago

Quick Access Not Working

So I am on 1Password for Mac 8.10.70 (81070026) and Quick Access which I have set to open via Shift + Cmd + Space is just not working at all. It was working previously, maybe last build? but not anym...
macos
donileo's avatar
donileo
Occasional Contributor
5 months ago

Hi 1P_Dave. Yes under 1Password Settings Quick Access is set to Shift-Command-Spacebar. Restarting my mac does not resolve the issue. I killed as many apps as possible on my mac as well and still not working.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

donileo 

Thank for the reply. If you temporarily set the shortcut to something else then are you able to use the new shortcut to open Quick Access? If you can then it is possible that another app might be using Shift-Command-Spacebar and conflicting with 1Password? 

You can try to rule out other apps by booting into Safe Mode (where most third-party apps won't load) and opening 1Password. Then try to use Shift-Command-Spacebar there: Start up your Mac in safe mode

Let me know how that goes. 

-Dave

  • donileo's avatar
    donileo
    Occasional Contributor
    5 months ago

    Temporarily setting the shortcut to something else, Shift-Command-Dot works. 

    Booting machine into Safe Mode and then verifying  only 1Password is running: Does not work with Command-Shift-Space. Doesn't work with my Macbook keyboard or external keyboard attached.

    • donileo's avatar
      donileo
      Occasional Contributor
      5 months ago

      Ok. So an update. Apparently the issue was that in System Settings -> Keyboard -> Keyboard Shortcuts -> Spotlight -> Show Spotlight Search had the shortcut set to Shift-Command-Space but disabled.

      I am not sure why this got in the way of 1password and only 1password (all other apps understood that it was "disabled" and allowed me to use the shortcut) but after I set that shortcut to something else (even though disabled) and completely restarted 1password, voila, Shift-Command-Space started opening 1Password again.

      Even after setting back the Spotlight search shortcut back to 'Shift-Command-Space' (disabled) as it previously was, 1password still works. So not sure what borked there, but problem solved.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        I'm happy that you were able to resolve the issue, thank you for sharing with the community. 

        -Dave