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Forum Discussion

Seanbnd's avatar
Seanbnd
New Contributor
2 months ago

QuickBooks Online Constant Extension Prompting

I've seen multiple threads on this topic, but no solution. When using QuickBooks online, I'm constantly being prompted for identity updates. This makes invoicing difficult. I also have this issue in QuickBooks Time, which makes entering time a challenge. I use the hide option, but it doesn't help. Has any solution been found for this? Or a workaround?

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello, Seanbnd. Thank you for writing in.

    I'm sorry about the problem you are running into with 1Password. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send me some information to support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/149586/
    • Your forum username: Seanbnd
    • A collected page structure:
    • Navigate to the page exhibiting the behaviour.
    • Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
    • 1Password will save a .json file to your "Downloads" folder.
    • Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Seanbnd

    I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: SAZ-23975-577