[rbcroyalbank.com] Unable to fill login credentials
I have a related RBC failure which probably makes more sense to add here, rather than in a new post.
I find RBC Bank login autofill on macOS Safari unreliable. RBC has (unfortunately) a silly two s...
That path works for me too. But it's not the path I use. My path is:
I have RBC favourited in 1Password with https://secure.royalbank.com/signin.html as the first web address in the 1Password entry.
I click on the 1Password icon on the Safari toolbar, scroll down to RBC, and click on "Open and Fill", which opens the above URL.
Rather than fill in my RBC username, a drop down asks whether I want to fill in my username, or my spouse's username (they are also an RBC client in 1Password).
I click my username, and move to the password dialog.
This time, I don't get prompted with a drop down and the password field is blank. However if I click on it, I am asked whether I want to use my username, or my spouse's. I click mine and the password is entered.
So the path is different, but perhaps the root cause is that 1Password loses track of the context between steps - that it is me and not my spouse who is logging in?
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Unable to fill login credentials","id":"message:157908","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:157908","revisionNum":3,"repliesCount":7,"author":{"__ref":"User:user:13109"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:157908"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157908"},"body@stripHtml({\"truncateLength\":200})":" I have a related RBC failure which probably makes more sense to add here, rather than in a new post. \n I find RBC Bank login autofill on macOS Safari unreliable. RBC has (unfortunately) a silly two s...","body@stringLength":"898","rawBody":"
I have a related RBC failure which probably makes more sense to add here, rather than in a new post.
\n
I find RBC Bank login autofill on macOS Safari unreliable. RBC has (unfortunately) a silly two step slide-in dialog from the right (step 1 - user, step 2 - pw).
\n
Sometimes 1Password autofills neither step, sometimes the second but not the first, and rarely autofills both. 1Password does present me with a drop down to choose from when it doesn't autofill, so at least I'm not copying and pasting my info in.
\n
I can only hazard a guess that it's some sort of timing issue.
\n
I reported similar behaviour on Windows ~3 years ago, and you looked into it, but the past few months it's now appeared on macOS (for me).
\n
This is not the end of the world, but it's annoying given it's my bank, so I thought I'd mention it to you in case something could be done.
I have a related RBC failure which probably makes more sense to add here, rather than in a new post.
\n
I find RBC Bank login autofill on macOS Safari unreliable. RBC has (unfortunately) a silly two step slide-in dialog from the right (step 1 - user, step 2 - pw).
\n
Sometimes 1Password autofills neither step, sometimes the second but not the first, and rarely autofills both. 1Password does present me with a drop down to choose from when it doesn't autofill, so at least I'm not copying and pasting my info in.
\n
I can only hazard a guess that it's some sort of timing issue.
\n
I reported similar behaviour on Windows ~3 years ago, and you looked into it, but the past few months it's now appeared on macOS (for me).
\n
This is not the end of the world, but it's annoying given it's my bank, so I thought I'd mention it to you in case something could be done.
"},"Conversation:conversation:157908":{"__typename":"Conversation","id":"conversation:157908","solved":false,"topic":{"__ref":"ForumTopicMessage:message:157908"},"lastPostingActivityTime":"2025-06-24T13:27:49.441-07:00","lastPostTime":"2025-06-24T13:27:49.441-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:157908":{"__typename":"ModerationData","id":"moderation_data:157908","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:157908_3":{"__typename":"Revision","id":"revision:157908_3","lastEditTime":"2025-06-17T10:44:11.767-07:00"},"ForumReplyMessage:message:157942":{"__typename":"ForumReplyMessage","id":"message:157942","conversation":{"__ref":"Conversation:conversation:157908"},"author":{"__ref":"User:user:13109"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:157908/message:157942","revisionNum":2,"uid":157942,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: [rbcroyalbank.com] Unable to fill login credentials","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157942"},"parent":{"__ref":"ForumTopicMessage:message:157908"},"body":"
Hi Dave, thanks for the quick response.
That path works for me too. But it's not the path I use. My path is:
I have RBC favourited in 1Password with https://secure.royalbank.com/signin.html as the first web address in the 1Password entry.
I click on the 1Password icon on the Safari toolbar, scroll down to RBC, and click on \"Open and Fill\", which opens the above URL.
Rather than fill in my RBC username, a drop down asks whether I want to fill in my username, or my spouse's username (they are also an RBC client in 1Password).
I click my username, and move to the password dialog.
This time, I don't get prompted with a drop down and the password field is blank. However if I click on it, I am asked whether I want to use my username, or my spouse's. I click mine and the password is entered.
So the path is different, but perhaps the root cause is that 1Password loses track of the context between steps - that it is me and not my spouse who is logging in?
Dave Ings
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Hi Dave, thanks for the quick response.
That path works for me too. But it's not the path I use. My path is:
I click on the 1Password icon on the Safari toolbar, scroll down to RBC, and click on \"Open and Fill\", which opens the above URL.
Rather than fill in my RBC username, a drop down asks whether I want to fill in my username, or my spouse's username (they are also an RBC client in 1Password).
I click my username, and move to the password dialog.
This time, I don't get prompted with a drop down and the password field is blank. However if I click on it, I am asked whether I want to use my username, or my spouse's. I click mine and the password is entered.
So the path is different, but perhaps the root cause is that 1Password loses track of the context between steps - that it is me and not my spouse who is logging in?
Dave Ings
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