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Forum Discussion
Re: 1Password Firefox extension used to work fine, now does nothing
Over the last month or so my 1Password Firefox browser extension would stop responding. This was occasionally associated with a Firefox crash. This time I looked further into it and found via the Firefox Task Manager that it was using 100% of CPU. When I killed 1Password process and restarted the extension, the extension was working again.
I don't know if this is relevant but I keep a high number of tabs and windows open most of the time. Even when I shutdown my system. This allows me to have many tabs open all the time which I find useful.
Is there more I can do to determine the cause and fix it?
Extension version: 8.11.0.29
1Password version: 8.11.0
OS Windows 11, upgraded from Win 10 recently.
4 Replies
- 1P_SimonH
Community Manager
Hi everyone,
Our developers have fixed an issue where the 1Password browser extension could become unresponsive in Firefox and cause abnormally high CPU usage. Please update to the latest version (8.11.4.27):
Thank you for your patience as we worked to develop and release a fix. If you're still seeing issues after updating then please send an email to support@1Password.com so that our team can investigate further.Thank you for the reply. The extension is now updated.
I was having a seemingly related problem, and I uninstalled the current version, and then installed version 8.10.82.29 from the 1Password Firefox Extension Version History Page (https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/versions/), and that is working for me. (You also have to Manage Extension and disable auto-updates for 1password until they fix it)
I created an account to come and say thank you.
You fixed the issue until 1Password fixes the issue 🙂.
