Forum Discussion

barbarossa2024's avatar
barbarossa2024
New Contributor
2 years ago

Re-import shared folder from Laspass

I'm trying to start over with my import from Lastpass on the desktop.
I deleted everything in 1Password.
Started the import and got authenticated.
The import finishes but none of the shared items are present.
I looked for the "import lock file" but, I don't find any entry with 1password in the name in lastpass.
I don't see anything in the lastpass UI about metadata.
But I somehow suspect this the re-import of the shared folders is being blocked.
I started this a long time ago and gave up when I got stuck at this point.
I'd really like to finish

1Password Version: 8.10.35
Extension Version: Not Provided
OS Version: Windows 10
Browser: Desktop version

windows

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    barbarossa2024

    It looks like the team sent you an email on July 25th and then a follow-up email on July 28th but we didn't receive a response. Can you check your spam/junk folder to see if your email might have ended up there? You can reply to that email to continue the conversation with the team.

    -Dave

    ref: BCB-67581-632

  • barbarossa2024's avatar
    barbarossa2024
    New Contributor
    11 months ago

    Failed to completely follow directions.
    Still waiting for response on
    ... support ticket ID is BCB-67581-632.

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    barbarossa2024

    My apologies for not noticing your reply sooner! In order to best assist you moving forward, can you send an email to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi barbarossa2024, thanks for reaching out!

    I'm sorry that you're experiencing trouble when trying to import items from LastPass. Can you clarify if you have administrator privileges for the shared folders you're trying to import? Shared folders can only be imported by someone who has administrator privileges in the folder.

    I look forward to hearing from you!

    -David