Forum Discussion

nicos18's avatar
nicos18
Frequent Contributor
5 months ago

Re: Unable to sign into Yahoo using a passkey

Sorry to resume this post after 2 years, but the situation isn't changed. Creating a passkey on both desktop and mobile is impossible, as Yahoo shows an error of something happened.
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello nicos18​! 👋

I'm sorry that you're running into trouble when trying to save a passkey for your Yahoo account. I've split your post into a new thread since the other thread was old and likely isn't relevant anymore.

As a start, can you tell me the following: 

  1. Do you have a Yahoo.com account? Or an account for another region like .CA? 
  2. On the desktop, which browser are you using? 
  3. Can you post a screenshot of the exact error message that you see? 


I look forward to hearing from you.

-Dave

  • nicos18's avatar
    nicos18
    Frequent Contributor
    4 months ago

    Hello 1P_Dave​ 

    1. I have a yahoo.com account
    2. On the desktop, I'm using Microsoft Edge, but the issue occurs also on Android
    3. Here is the screenshot of the error.

    Thank you