Regenerating and activating secret key in app.

@F_9083x:

I have no idea how to solve this issue. I tried all the tricks. Maybe we can do a test with another address?

We can certainly do that. Can you please send us an email from a different address, so we can try replying to that one and see if the message reaches you this time?

Thank you AG_ANA,,

About the mails from mailto:support@1password.com ,the security officer of my internet provider investigated all mails that were sent to my email adresss. The mails from mailto:support@1password.com were missing. The support officer cannot see the mails that not reached me. These mails must have been blocked earlier and did not reach the sever of my provider.
I have no idea how to solve this issue. I tried all the tricks. Maybe we can do a test with another address?

@F_9083x:

Pasted my masterkey and then inserted manually my new secret key. This might be the solution for avoiding mistakes. Sounds a bit difficult but it works and copied password is gone in 90 seconds😀What do you think? IS this a good workaround?

Yes, I think this is a good way to add your account :)

Hi ag_ana,

I managed to log in at once 🥳I regenerated my secret key. I opened the 1password app and did not enter my new secret key and masterkey by , I first clicked away the popup to so called login error field : “not now”.

Now I can approach my vault and I copied my masterkey , swiped the app from my screen and entered the app again.
Then got the same messaga about the login error and ….
Pasted my masterkey and then inserted manually my new secret key. This might be the solution for avoiding mistakes. Sounds a bit difficult but it works and copied password is gone in 90 seconds😀What do you think? IS this a good workaround?

I wil inform my provider about the mailadress.

Have a nice weekend🙏🙏👋

@F_9083x:

Does this mean I am ok and secure and that the reason why I have difficulties to login (with new secret key and masterkey after regenerating the secret key is not relevant anymore?

It seems like this is the case: if you are able to login now, the previous login issues are not relevant. By all means let us know if you experience something similar again however :+1:

The security officer of my provider is now investigating the mail issue. The first question they have to 1password is what kind of mail address did Josh use and you use to answer me in the first week of november?

The email came from mailto:support@1password.com :+1:

Hi Ben,

I created a new password item in my ios vault by the name “test for Ben” and logged into my1password.com with my secret key and masterkey. I opened the vault and the “test for Ben”appeared.
Does this mean I am ok and secure and that the reason why I have difficulties to login (with new secret key and masterkey after regenerating the secret key is not relevant anymore? As I told you before the reason can be that I am the cause by mistyping the password(s) or a connection error like in the original issue of this case.
Whatever the reason is, this can happen me again in the future and would like to now if am secure

The security officer of my provider is now investigating the mail issue. The first question they have to 1password is what kind of mail address did Josh use and you use to answer me in the first week of november?

Hope to hear from you 👌

Great; thank you. And I apologize that we took so long to respond to you. I do think it might be worth investigating with your mail provider why you're unable to receive emails we're sending you, as that might cause further difficulties in the future. 😳

Ben

Hi Ben,
I will check that. I will add some new items in my IOS and let you know what I see there.
Let you know soon🙏

Hi @F_9083x,

If you add an item to 1Password for iOS does that item appear when you sign in at https://my.1password.com/ ? If so then you're all set.

Ben

Howdy Ben or colleague,

I am waiting for an answer concerning https://1password.community/discussion/124128/regenerating-and-activating-secret-key-in-app
I posted 2 remarks after Ben answered me on november 5th. Can someone please answer me or tell me what is the reason for not answering? The problem is that I cannot receive any mails from support (not in any spam folder) so I need to continue the conversation through the forum.

Regards,

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