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Forum Discussion
Former Member
4 years agoRegenerating and activating secret key in app.
Hi 👋
This question is closely related to a other topic and I like to isolate it from the previous topic.
This weekend I regenerated the secret key. The last atempt was succesfull on 9-10.
I o...
1P_Ben
1Password Team
4 years ago@F_9083x
I can confirm the message was sent to the email address we received the diagnostic report from. And, actually, it was from our colleague Josh, not Blake. Sorry about the mixup on that. I've re-sent the email, in hopes it reaches you this time. Please let me know if you're still not receiving it.
The message from Josh was:
Thanks so much for the diagnostics report, I'm sorry for the delay in responding.
Taking a look into your report it appears that 1Password had a connection issue, the exact details of what happened aren't entirely easy to narrow down, may have just been an 'internet weather' situation. As this issue has resolved itself self it sounds like there was likely an issue with your network or the connection between the app and our servers.
I'm sorry for any inconvenience this caused.
If you're still having trouble please reply to that email so we can troubleshoot further.
Ben