Forum Discussion

Former Member

3 years ago

Reinstalled 1Password after fresh windows install... none of the OTP's are working now

Hi guys, I just did a fresh Windows install. I installed 1Password, and about 10-12 of my sites use 1Passwords OTP service. It's filling in the 6 digit codes fine, but none of the sites are taking them. I even waited until the codes timed out and a new one showed... no dice.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win11
Browser:_ Chrome

windows

1 Reply

GreyM1P
1Password Team
3 years ago
Hi there @Dave5150

If none of your one-time passwords are working, that would usually suggest the system clock is wrong by more than 30 seconds. Try checking the following:

go to https://time.is/ in your browser and check that the clock is in sync

if so, check that the time zone has been set appropriately

compare the one-time passwords to what you find for that item on your other devices

Let me know how those checks go – we'll be here if you need anything. :)

— Grey

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Reinstalled 1Password after fresh windows install... none of the OTP's are working now","moderationData":{"__ref":"ModerationData:moderation_data:125300"},"body":"

Hi there @Dave5150

\n\n

If none of your one-time passwords are working, that would usually suggest the system clock is wrong by more than 30 seconds. Try checking the following:

\n\n

go to https://time.is/ in your browser and check that the clock is in sync
if so, check that the time zone has been set appropriately
compare the one-time passwords to what you find for that item on your other devices

\n\n

Let me know how those checks go – we'll be here if you need anything. :)

\n\n

— Grey

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