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Former Member's avatar
Former Member
2 years ago

Reinstalled 1Password after fresh windows install... none of the OTP's are working now

Hi guys, I just did a fresh Windows install. I installed 1Password, and about 10-12 of my sites use 1Passwords OTP service. It's filling in the 6 digit codes fine, but none of the sites are taking them. I even waited until the codes timed out and a new one showed... no dice.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win11
Browser:_ Chrome

windows

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @Dave5150

    If none of your one-time passwords are working, that would usually suggest the system clock is wrong by more than 30 seconds. Try checking the following:

    • go to https://time.is/ in your browser and check that the clock is in sync
    • if so, check that the time zone has been set appropriately
    • compare the one-time passwords to what you find for that item on your other devices

    Let me know how those checks go – we'll be here if you need anything. :)

    — Grey