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Forum Discussion
mikejg
2 years agoNew Contributor
Repeat credential process twice before fields populated
iPad Pro 13 (m4). I access a protected site, and the credentials show up in the floating tray at the bottom of the screen. After selecting the credentials, 1Password opens, authenticates with FaceI...
1P_Dave
Moderator
2 years agoHello mikejg and Kakkoister2! 👋
I'm sorry that biometric unlock isn't working properly for 1Password on your devices. So that I can investigate this further, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145862/repeat-credential-process-twice-before-fields-populated
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#26726