Forum Discussion

jkane001's avatar
jkane001
Frequent Contributor
3 years ago

Reporting biometric auth nearly every use

I have the security settings set to enable fingerprint lock, to never require password, and to auto-lock after 8 hours. And yet, nearly every time I go to a site or an app that needs a password, afte...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Thanks for confirming that jkane001. We've heard a handful of reports with similar locking behavior but have not been able to consistently reproduce this. I've gone ahead and updated the issue with the notes here as we continue to track and investigate. If you'd like to send in a diagnostics report, it may include some helpful information. You can wait for an unexpected lock then create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!