Forum Discussion

jkane001's avatar
jkane001
Frequent Contributor
3 years ago

Reporting biometric auth nearly every use

I have the security settings set to enable fingerprint lock, to never require password, and to auto-lock after 8 hours. And yet, nearly every time I go to a site or an app that needs a password, afte...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi jkane001, you can find the guide linked in my post above or follow these steps to create a diagnostics report from your Android device:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Help > “Send diagnostics”.
4. Add a link to this thread and your username before sending the message.

Let me know if you run into any issues there!