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Former Member's avatar
Former Member
4 years ago

Reset Masterpassword through biometric login

Dear Community,

I sadly forgot my master password, but i got biometric login enabled and can access my account through my phone.
Is there anyway to reset my master password through the app?

Kind Regards
Dayiz

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: Android 11
Browser:_ Not Provided

android

1 Reply

  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @Dayiz! Welcome to the forum!

    I am sorry to hear you've forgotten your master password. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.