This topic originally came up in July, 2024, in https://1password.community/discussion/147223/keychain-passkey-prompt-keeps-popping-up-safari, where Mac OS overrides/overrules 1Password's passkey prompt. I noticed this behavior this morning when trying to log into Home Depot. After entering my email address, 1Password popped up, offering to log in with my passkey, but then Mac OS also popped up, asking the same and making 1Password inaccessible. This does not happen on Safari in iOS. The discussion from July was resolved by installing a pending update. However, I have no pending updates. System/Safari password and passkey autofill has been turned off. What else can I check? 1Password Version: 8.10.44 Extension Version: 8.10.46.34 OS Version: macOS 14.6.1 Browser: Safari

Hello, casmithva. Thank you for writing in. I'm sorry about the issue you're running into with 1Password. Do you have a multi-factor authentication set up as a passkey on Home Depot's website? Are you experiencing this problem on other websites with a passkey in Safari? -Evon ref: dev/core/core#32848

Thanks, Evon, for your reply. I have tried a number of other sites and found that passkey support was generally working fine. It did fail in the exact same manner once with Amazon AWS, but I was never able to repeat it. In that failure scenario, 1Password's passkey dialog popped up first, but then the Mac OS one came up about two seconds later. I have also seen that delay with the Home Depot website as well: the Mac OS dialog pops up somewhere between instantaneously and maybe 3 seconds. The only pattern I found with Home Depot was that the Mac OS dialog did not appear if I typed in my email address, rather than letting 1Password autofill it. Given all of that, I'm inclined to say that the problem is with Home Depot. Wouldn't be the first time I've said that statement, but that's a story for another time... Maybe there's some sort of race condition or corner case that is provoked when Home Depot, Mac OS, 1Password, and Safari are in close proximity to one another. Let's just consider this closed/resolved until proven otherwise. Thanks! Chris

casmithva, I appreciate the additional information. A colleague of mine replicated an issue on the Home Depot website where the 1Password passkey pop-up was overridden by the browser's authentication prompt. I've created an issue for our development team to investigate further if we can resolve this on our end. Let me know if there's anything else I can assist you with. -Evon

Hello, I'm experiencing the same issue with PayPal: 1Password Version: 8.10.44 Extension Version: 8.10.46.34 OS Version: macOS 15.0 Browser: Safari

Hello, I’m experiencing the same issue with PayPal: 1Password Version: 8.10.44 Extension Version: 8.10.46.34 OS Version: macOS 15.0 Browser: Safari

Revisiting iCloud vs. 1Password Passkeys in Mac OS Safari

23 Replies

bucweat1967
New Contributor
9 months ago
Having same issue with passkey and paypal in MacOS Safari. If I close all the passkey windows and enter password, then OTP manually (1P does not autofill) the payday payment fails. However, if I try again, I don't have to login again and the payment works. I have all the settings described above set. i've sent in diagnostics and console files to the email mentioned above. Will add Support ID number here when I get it.

#JCH-57874-383
1P_Dave
Moderator
10 months ago
Myrronth

Thank you! I see that my colleague has already sent you a reply, please continue the conversation over email.

-Dave

ref: GKG-53955-883
Myrronth
New Contributor
10 months ago
I'm having the same issues and will send in a diagnostic report after posting this.
1P_Dave
Moderator
10 months ago
Former Member

I'm sorry that you're running into issues when using passkeys in Safari. You may be running into a known issue that our development team is tracking. If you send in a diagnostic report then the team and I can confirm this, you can find instructions on how to do so here.

-Dave

ref: dev/core/core#31888
Former Member
10 months ago
another +1 for me as well

I get this popup continually when using Safari and passkeys.
1P_Dave
Moderator
10 months ago
mocharaia

Thank you for sending in a diagnostics report. I see that my colleague has sent you a reply with some follow-up questions via email, please continue the conversation there.

-Dave

ref: TBK-32915-278
mocharaia
New Contributor
10 months ago
TBK-32915-278
mocharaia
New Contributor
10 months ago
I'm on 8.10.50.25 now and I've noticed a change since I posted. Now the issue still happens where Apple's prompt comes up, but after I dismiss it it seems like the 1Password prompt gets retriggered. It's still annoying that the Apple prompt is coming up at all, but at least it's an improvement.
1P_Dave
Moderator
10 months ago
mocharaia

I'm sorry that you're seeing similar behaviour. So that I check to see if you're running into the same issue, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: mocharaia

Your forum username: https://1password.community/discussion/comment/720358/#Comment_720358

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
mocharaia
New Contributor
11 months ago
Having the same issue consistently with several sites I use with a passkey in safari. Hyatt, Microsoft, LinkedIn... 1Password gets triggered, but before I can click it the Apple prompt comes up. PayPal seems to work ok.
1Password for Mac 8.10.48 (81048025)