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Forum Discussion
Pfhortune
2 years agoNew Contributor
S24 Ultra: Biometrics and 2FA broken
I'm having the same biometrics and 2FA issues described in this thread: https://1password.community/discussion/145399/various-issues-on-samsung-galaxy-s24-ultra#latest
Biometrics stop working unle...
1P_Dave
Moderator
2 years agoHello Pfhortune! 👋
I'm sorry that you're also running into biometric unlock issue on your Android phone. The team is aware of reports of similar issues from other users but our investigation is still ongoing. To help me investigate further, I'd like to ask you to reproduce the issue again and then create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145526/s24-ultra-biometrics-and-2fa-broken
- Your forum username:
Pfhortune - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave