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extensioncord's avatar
extensioncord
Occasional Contributor
3 years ago

Safari and Chrome Extensions slow and unstable

Is there a way to improve the performance of the browser extensions?

Since version 8.7 (when I started using 1Password 8) and continuing through 8.9.10 (current version), the performance of the browser extensions has been frustrating. Unlocking via the extension takes 5-30 seconds, and then another 5-30 seconds for the field fill menu to be functional (i.e. the menu doesn't allow selection, or selection doesn't do anything). I suspect this is due to the number of accounts I have (22) signed in. Unlocking and login item display was immediate with version 7.9.4 with the same number of accounts.

Additionally, the extensions regularly lose contact with the app or background process that identifies whether they are locked or unlocked. I can have the window for the app visibly unlocked, but Chrome will say it's locked and Safari will be unlocked. Restarting the browser that has the wrong status solves the problem, but this is not inefficient and is often a problem, due to state and data loss from quitting. It happened with the 7.x app as well, but not nearly as frequently as with 1Password 8.

There are still so many regressions (e.g. field re-ordering, but thanks for default vault), frequent app crashes (no crash log, just disappearing app window), and performance problems. Passkeys are interesting, but not as essential as basic performance and reliability.

1Password Version: 8.9.10
Extension Version: 2.4.1
OS Version: macOS 13.1
Browser:_ Safari and Chrome

browser extension

3 Replies

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  • extensioncord's avatar
    extensioncord
    Occasional Contributor
    3 years ago

    Support ID is ZNI-13819-978

    They suggested this for fixing the slow unlock and autofill, and it seems to be somewhat helpful.

    resetting the connection between 1Password in your browser and the desktop app. Please follow the steps below to do this:

    • Completely quit 1Password desktop app
    • Disable 1Password's integration - Right click the 1Password icon in your browser toolbar, and select Settings.
    • Under General, disable & re-enable "Integrate with 1Password app"
    • Completely quit your browser
    • Open your browser.
    • Click the name of your browser in the menu bar and choose Quit.
    • Open 1Password desktop app
    • Open your browser and click the 1Password icon in the toolbar
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey extensioncord,

    I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!