I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get "Oops, something went wrong while loading." I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5). I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing. 1Password Version: 8.10.9 Extension Version: 2.14.0 OS Version: 13.5 Browser: Safari

I have been using 1Password for several years and it has been working great. Today, when I go to a website on Chrome, 1Password no longer auto-fills the password fields, rather I have to open the 1Password app and manually copy and paste usernames and passwords. Why? Also, if I click on the 1Password extension icon in Chrome, I get the message: *Oops, something went wrong while loading. * I can't find anything about this in the 1Password support articles; what do I do now? Thanks. 1Password Version: 8.10.9 Extension Version: 2.14.0 OS Version: Windows 11 Browser: Chrome

Have uninstalled browser extension quit chrome. Started Crome and installed extension and now working fine.

. I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue. Please try turning off the extension and turning it on again: Right-click the 1Password icon in your browser's toolbar and click "Manage Extension." Turn off the 1Password extension and then turn it back on again. Click on the 1Password extension in your browser's toolbar. If the above steps do not work, follow these steps to get 1Password working in your browser again: The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking. Turning off the shared lock state: Right-click on the browser toolbar icon. Select settings. Turn off the General section's Integrate with 1Password app setting. Turning on the shared lock state: (Only after a new release is issued) Right-click on the browser toolbar icon. Select settings. Turn on the General section's Integrate with 1Password app setting. We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

Since ag_tommy confirmed that the "1Password for Safari.app" 2.14 is broken, I simply went into MAC OS Time Machine and restored 2.13, restarted Safari, and now all is well again. Assuming there is no issue using 2.13 until a fix is available? Easy workaround...

I'm getting the same issue except I had just chalked it up to being on the beta extension (I wanted passkey support)... 🤔 1Password version — 8.10.9 (81009046) Extension version — 2.14.2 (21400201) macOS — 13.5 Browser — Safari 16.6 (18615.3.12.11.2)

Safari, Chrome etc. Extension 2.14.0 Broken - Edited title.

64 Replies

VirtualWolf
Occasional Contributor
3 years ago
I'm not (I'm on 13.5.1), but I did a bunch of poking around and the behaviour only happens in the Safari Technology Preview, currently on v177. :) Regular Safari is working fine. 👍🏻
1P_Tommy
Moderator
3 years ago
VirtualWolf

Are you using Sonoma?
woodyard
New Contributor
3 years ago
It seems to be fixed with extension 2.15.0
Former Member
3 years ago
2.14.2: still same issue :(

Disconnecting it from the app seems to work, but saving passkeys is then completely broken: When trying to save a passkey on AWS Console, I get a "Save passkey" pop-over, but nothing more happens. (See attached screenshot)
VirtualWolf
Occasional Contributor
3 years ago
I downgraded from the beta 2.14.2 because it was still broken to 2.14.1 in the App Store and while the extension is working again, there's no Touch ID option anymore, I can only type my password in. (Also the eyeball icon to show the password doesn't do anything.)
Finlander
New Contributor
3 years ago
All good also here with 2.14.1 (on Chrome). Thanks!
woodyard
New Contributor
3 years ago
I have extension 2.14.2 (via TestFlight), and it's broken in Safari.
1P_Tommy
Moderator
3 years ago
Thanks @ifarlow
Former Member
3 years ago
Working once again via 2.14.1.
1P_Tommy
Moderator
3 years ago
Thank you very much. BLD