Forum Discussion

iwaddo's avatar
iwaddo
Super Contributor
3 years ago

Safari extension always wants password!

Hi, 1Password Extension 2.15.1 always wants the password every time, but I can open the app with TouchID. Even with the app open the extension wants the password. Cannot figure this out. P...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hi iwaddo,

I'm sorry for the ongoing trouble.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!