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Former Member's avatar
Former Member
3 years ago

Safari Extension and Touch ID no longer play together

Ahoy! Yes, I did search this topic, found some similar threads, but I didn't see a resolution that will work for me. Problem: I use 1P 8.9.15 and Safari on macOS Ventura. The 1P extension is now r...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @kevbob and Jason9! 👋

I'm sorry that Touch ID isn't working to unlock 1Password for Safari on your Macs. As a start, can you make sure that you have the latest version of 1Password for Safari installed: 1Password for Safari on the Mac App Store

Next, please try the following steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave