Forum Discussion

norysang's avatar
norysang
Frequent Contributor
3 years ago

Safari extension fills old details instead of current ones

I have a few items where I changed my login e-mail address some time ago (multiple weeks ago). Since updating the Safari extension to its latest version, it reproducibly fills in the old details inst...
browser extension
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
3 years ago

Hi norysang,

The behaviour you described sounds very odd.

In order to troubleshoot further, can you email us with the following files attached to your message?

  1. The page structure of one of the sites you're having trouble with:

    1. On the page exhibiting the behavior, click the problematic field so the field is focused.
    2. Right-click the 1Password icon in your browser toolbar.
    3. Click Help and choose Collect Page Structure.
    4. 1Password will save a .json file to your "Downloads" folder.
    5. Attach the downloaded .json file to your next reply.

  2. A console log: Save a console log for 1Password in your browser

  3. A diagnostics report: How to send a 1Password diagnostics report

Attach those files to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!