Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

Safari Extension is blank 1PW v8.10.3 delete reinstall does nothing. Chrome is fine

Safari extension was continually asking for a password and not using fingerprint id like on my other computer. I deleted the extension and reinstalled and the first time I got an empty vault which wa...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @dmorency,

I'm sorry for the ongoing trouble.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!