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Former Member
3 years ago

Safari extension is not getting updated with changes in the desktop app

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning. 1Password Version: 1Password for Ma...
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@PaddyTB

Try the following; it sounds as if the browser is having trouble with the connection to the desktop.

  1. Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
  2. Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
  3. Quit the browser completely! A full quit, not a close or minimize to the dock.
  4. Quit 1Password. While looking at the main window (locked or unlocked)
    • Press Command and Q 1Password should lock and close.
  5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
  6. Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
  7. Open your browser.
  8. Right-click on the browser toolbar icon and enable. Integrate with 1Password app.

If that's not fruitful we really should get to my colleague's in email support who can look into this in more detail. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

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extension is not getting updated with changes in the desktop app","id":"message:82207","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82207"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82207"},"body@stripHtml({\"truncateLength\":200})":" The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning. \n\n \n\n 1Password Version: 1Password for Ma...","body@stringLength":"526","rawBody":"

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning.

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.4.1
\nOS Version: MacOS Ventura 13.1
\nBrowser:_ Safari
\nReferrer: forum-search:Safari extension is not getting updated with changes in the desktop app

\n","kudosSumWeight":0,"postTime":"2022-12-19T09:36:03.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82207_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":855},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning.

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.4.1
\nOS Version: MacOS Ventura 13.1
\nBrowser:_ Safari
\nReferrer: forum-search:https://1password.community/search?Search=Safari%20extension%20is%20not%20getting%20updated%20with%20changes%20in%20the%20desktop%20app

"},"Conversation:conversation:82207":{"__typename":"Conversation","id":"conversation:82207","solved":false,"topic":{"__ref":"ForumTopicMessage:message:82207"},"lastPostingActivityTime":"2023-04-05T22:44:27.000-07:00","lastPostTime":"2023-04-05T22:44:27.000-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:82207":{"__typename":"ModerationData","id":"moderation_data:82207","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82207_1":{"__typename":"Revision","id":"revision:82207_1","lastEditTime":"2022-12-19T09:36:03.000-08:00"},"ForumReplyMessage:message:82222":{"__typename":"ForumReplyMessage","id":"message:82222","conversation":{"__ref":"Conversation:conversation:82207"},"author":{"__ref":"User:user:101"},"revisionNum":1,"uid":82222,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari extension is not getting updated with changes in the desktop app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82222"},"parent":{"__ref":"ForumTopicMessage:message:82207"},"body":"

@PaddyTB

\n\n

Try the following; it sounds as if the browser is having trouble with the connection to the desktop.

\n\n
    \n
  1. Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
    2. \n
  2. Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
    3. \n
  3. Quit the browser completely! A full quit, not a close or minimize to the dock.
    4. \n
  4. Quit 1Password. While looking at the main window (locked or unlocked) \n\n
    5. \n
  5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
    6. \n
  6. Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
    7. \n
  7. Open your browser.
    8. \n
  8. Right-click on the browser toolbar icon and enable. Integrate with 1Password app.
    9. \n
\n\n

If that's not fruitful we really should get to my colleague's in email support who can look into this in more detail. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

","body@stringLength":"1256","rawBody":"

@PaddyTB

\n\n

Try the following; it sounds as if the browser is having trouble with the connection to the desktop.

\n\n
    \n
  1. Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
    2. \n
  2. Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
    3. \n
  3. Quit the browser completely! A full quit, not a close or minimize to the dock.
    4. \n
  4. Quit 1Password. While looking at the main window (locked or unlocked) \n\n
    5. \n
  5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
    6. \n
  6. Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
    7. \n
  7. Open your browser.
    8. \n
  8. Right-click on the browser toolbar icon and enable. Integrate with 1Password app.
    9. \n
\n\n

If that's not fruitful we really should get to my colleague's in email support who can look into this in more detail. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-21T09:49:42.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82222_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918351529":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918351529","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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