steph_giles hello!
This is the reference. I also reached out on Twitter, and 1Password finally sent a new person to the ticket after 10+ days of silence.
DKY-87794-313
I've sent everything there, so I'll only periodically update here on the ticket's progress and whether or not we're left days without any updates from 1Password again. If it happens again, I'll appreciate you pinging them to remind them it's an active issue.
Agreed on logs: I'd actually already sent a number of logs to 1Password. Now, 1Password seems to think it's my device, but 1Password is the only application on this device with connectivity issues on my home network.
Needless to say, Apple (the device maker) and Synology (my router manufacturer) will be wholly disinterested in the problem when only 1Password cannot make a network connection.
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Almost-completely unrelated:
I'd really recommend 1Password push for a full ticketing system for support requests; today's 1Password email-only system is a mess. My sync ticket is now in three separate email threads, each with their own attachments, logs, screenshots, test results, reproduction steps, etc.
For one-off replies or simple bugs, email is great.
For anything complex, it's a nightmare, particularly when 1Password inadvertently creates new email threads. At one point, my sync issue was lumped into a ticket with auto-fill problems. :( Online ticket systems can fix that, though I imagine you have some users that only use email.
