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Former Member's avatar
Former Member
3 years ago

Safari extension is not getting updated with changes in the desktop app

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning. 1Password Version: 1Password for Ma...
browser extension
ikjadoon's avatar
ikjadoon
Frequent Contributor
3 years ago

You're welcome, steph_giles. It's been quite difficult to diagnose, but one unexpected workaround (confirmed on two networks, it seems) we recently discovered this week: set 1Password to lock more frequently.

I set it to auto-lock every minute and the B5 disconnections virtually disappeared, versus with basically "never lock" 1Password having sometimes 40+ B5 disconnections per day.

The underlying is still being investigated in my ticket (unfortunately no solution yet to these syncing problems), but it's some respite for those perhaps suffering the same issue and I can confirm no syncing issues when setting 1Password to lock more often.

I'll update this ticket periodically and still hope for other users to submit logs or consider this workaround: still hopeful I'm not the only 1Password suffering, haha.

//

I can also share that this issue is only reproducing on my M1 MacBook Air, and no other macOS nor Windows systems.

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extension is not getting updated with changes in the desktop app","id":"message:82207","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82207"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82207"},"body@stripHtml({\"truncateLength\":200})":" The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning. \n\n \n\n 1Password Version: 1Password for Ma...","body@stringLength":"526","rawBody":"

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning.

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.4.1
\nOS Version: MacOS Ventura 13.1
\nBrowser:_ Safari
\nReferrer: forum-search:Safari extension is not getting updated with changes in the desktop app

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The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning.

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.4.1
\nOS Version: MacOS Ventura 13.1
\nBrowser:_ Safari
\nReferrer: forum-search:https://1password.community/search?Search=Safari%20extension%20is%20not%20getting%20updated%20with%20changes%20in%20the%20desktop%20app

"},"Conversation:conversation:82207":{"__typename":"Conversation","id":"conversation:82207","solved":false,"topic":{"__ref":"ForumTopicMessage:message:82207"},"lastPostingActivityTime":"2023-04-05T22:44:27.000-07:00","lastPostTime":"2023-04-05T22:44:27.000-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:82207":{"__typename":"ModerationData","id":"moderation_data:82207","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82207_1":{"__typename":"Revision","id":"revision:82207_1","lastEditTime":"2022-12-19T09:36:03.000-08:00"},"ForumReplyMessage:message:82226":{"__typename":"ForumReplyMessage","id":"message:82226","conversation":{"__ref":"Conversation:conversation:82207"},"author":{"__ref":"User:user:15357"},"revisionNum":1,"uid":82226,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari extension is not getting updated with changes in the desktop app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82226"},"parent":{"__ref":"ForumTopicMessage:message:82207"},"body":"

You're welcome, steph_giles. It's been quite difficult to diagnose, but one unexpected workaround (confirmed on two networks, it seems) we recently discovered this week: set 1Password to lock more frequently.

\n\n

I set it to auto-lock every minute and the B5 disconnections virtually disappeared, versus with basically \"never lock\" 1Password having sometimes 40+ B5 disconnections per day.

\n\n

The underlying is still being investigated in my ticket (unfortunately no solution yet to these syncing problems), but it's some respite for those perhaps suffering the same issue and I can confirm no syncing issues when setting 1Password to lock more often.

\n\n

I'll update this ticket periodically and still hope for other users to submit logs or consider this workaround: still hopeful I'm not the only 1Password suffering, haha.

\n\n

//

\n\n

I can also share that this issue is only reproducing on my M1 MacBook Air, and no other macOS nor Windows systems.

","body@stringLength":"1171","rawBody":"

You're welcome, . It's been quite difficult to diagnose, but one unexpected workaround (confirmed on two networks, it seems) we recently discovered this week: set 1Password to lock more frequently.

\n\n

I set it to auto-lock every minute and the B5 disconnections virtually disappeared, versus with basically \"never lock\" 1Password having sometimes 40+ B5 disconnections per day.

\n\n

The underlying is still being investigated in my ticket (unfortunately no solution yet to these syncing problems), but it's some respite for those perhaps suffering the same issue and I can confirm no syncing issues when setting 1Password to lock more often.

\n\n

I'll update this ticket periodically and still hope for other users to submit logs or consider this workaround: still hopeful I'm not the only 1Password suffering, haha.

\n\n

//

\n\n

I can also share that this issue is only reproducing on my M1 MacBook Air, and no other macOS nor Windows systems.

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