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Former Member
3 years ago

Safari extension is not getting updated with changes in the desktop app

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning. 1Password Version: 1Password for Ma...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey ikjadoon,

Thank you for sharing this, I have located your support ticket and have flagged it to the team along with the information you have provided above. I apologise for the delay. In this scenario we have escalated it to our specialists who will be best placed to help but our response times may be a little longer.

We really appreciate your patience.

ref: DKY-87794-313

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extension is not getting updated with changes in the desktop app","id":"message:82207","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82207"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82207"},"body@stripHtml({\"truncateLength\":200})":" The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning. \n\n \n\n 1Password Version: 1Password for Ma...","body@stringLength":"526","rawBody":"

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning.

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.4.1
\nOS Version: MacOS Ventura 13.1
\nBrowser:_ Safari
\nReferrer: forum-search:Safari extension is not getting updated with changes in the desktop app

\n","kudosSumWeight":0,"postTime":"2022-12-19T09:36:03.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82207_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":855},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning.

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.4.1
\nOS Version: MacOS Ventura 13.1
\nBrowser:_ Safari
\nReferrer: forum-search:https://1password.community/search?Search=Safari%20extension%20is%20not%20getting%20updated%20with%20changes%20in%20the%20desktop%20app

"},"Conversation:conversation:82207":{"__typename":"Conversation","id":"conversation:82207","solved":false,"topic":{"__ref":"ForumTopicMessage:message:82207"},"lastPostingActivityTime":"2023-04-05T22:44:27.000-07:00","lastPostTime":"2023-04-05T22:44:27.000-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:82207":{"__typename":"ModerationData","id":"moderation_data:82207","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82207_1":{"__typename":"Revision","id":"revision:82207_1","lastEditTime":"2022-12-19T09:36:03.000-08:00"},"ForumReplyMessage:message:82229":{"__typename":"ForumReplyMessage","id":"message:82229","conversation":{"__ref":"Conversation:conversation:82207"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":82229,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari extension is not getting updated with changes in the desktop app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82229"},"parent":{"__ref":"ForumTopicMessage:message:82207"},"body":"

Hey ikjadoon,

\n\n

Thank you for sharing this, I have located your support ticket and have flagged it to the team along with the information you have provided above. I apologise for the delay. In this scenario we have escalated it to our specialists who will be best placed to help but our response times may be a little longer.

\n\n

We really appreciate your patience.

\n\n

ref: DKY-87794-313

","body@stringLength":"639","rawBody":"

Hey ,

\n\n

Thank you for sharing this, I have located your support ticket and have flagged it to the team along with the information you have provided above. I apologise for the delay. In this scenario we have escalated it to our specialists who will be best placed to help but our response times may be a little longer.

\n\n

We really appreciate your patience.

\n\n

ref: DKY-87794-313

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