Forum Discussion

wagnerone's avatar
wagnerone
Dedicated Contributor
2 years ago

Safari extension not functioning

Hi,

I've engaged support 3-4 times since v8 shipped to attempt to get the Safari 1Password plug-in to work as expected. Since v8 shipped I've relied on universal auto fill to use 1Password in Safari. I use it continually all day long every day. I am again seeking assistance to get the plug-in issue sorted out. I confess the issues of past failures has been myself running out of time to work through the lengthy back and forth in email to get it fixed. Ironically the Safari extension in iOS, which would seem to be more difficult to get working properly, works pretty well. I am composing this on my iPad, so I don't have specifics in front of me for the versions below, but can provide them later. I update my software at least once a day, so I have the latest 1Password versions of app and browser extensions at all times.

1Password Version: always latest beta
Extension Version: always latest
OS Version: macOS 15
Browser: Safari

browser extension

13 Replies

Show More
  • wagnerone's avatar
    wagnerone
    Dedicated Contributor
    2 years ago

    Thanks, Dave. I will see if I still have those email threads and reply to the latest one if I do. It's been months ago since I last tried to get this figured out.

    Basically the fill in the plugin provides either takes so long to populate (30+ seconds) or never populates when I click it. When it's locked, I can unlock it, but then it often will just sit there doing nothing. If I click on the 1Password icon in the tool bar at that point it just says to launch 1Password and doesn't respond to clicks.

    Other times it works just fine an pops up suggested logins quickly, though that is rare. Seems like usually if I happen to have the time and just wait for a looong time it may come to life and offer me login suggestions. Sometimes it never does.

    Mike

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello wagnerone! 👋

    I'm sorry that you're running into issues with 1Password for Safari. Can you tell me a little more about what specifically isn't working?

    You mentioned that you had previously reached out to support. I recommend that you reply to the last email that you received from my colleagues to continue that discussion. My colleagues over on the email support team will be able to ask you for a diagnostics report and collect more information that I can here on the public forum. And, if you've already had a long back and forth over email, I wouldn't want to go over the same steps that you've already taken.

    Once you send an email to the team, let me know the Support ID of the conversation (it looks something like [#ABC-12345-678]) and I'll make sure you get a reply as soon as possible.

    -Dave