Forum Discussion

Former Member

4 years ago

Safari extension often loses connection to 1password

Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working. It always looks like 1password was locked. When really locked it still red...

android

1P_Rob

1Password Team

4 years ago

Hey, Ryan_Parman. I looked up your support ticket where Nhat_Nguyen had replied, and I've asked him for more info on the status of things. Given that there's an email conversation with your diagnostics report involved, let's continue the conversation there so it's all together.

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extension often loses connection to 1password","id":"message:88702","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:88702","revisionNum":1,"repliesCount":34,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:88702"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:88702"},"body@stripHtml({\"truncateLength\":200})":" Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working. \nIt always looks like 1password was locked. When really locked it still red...","body@stringLength":"829","rawBody":"

Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working.
\nIt always looks like 1password was locked. When really locked it still redirects me to the 1password app to enter my Passphrase but then it still looks locked in Safari and doesn't even redirect to 1password anymore.
\nReloading the page does not work. Clicking aways from the login form and clicking on it again does not help.
\nSometimes it helps to deactivate the 1password Safari extension and reactivate it again. But sometimes even that does not help.
\nEverything should be on the latest version (1password, Safari extension, Safari and macOS).

\n\n

1Password Version: 8.4.0
\nExtension Version: 2.1.4
\nOS Version: macOS 12.0.1

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\n\n

1Password Version: 8.4.0
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Hey, . I looked up your support ticket where had replied, and I've asked him for more info on the status of things. Given that there's an email conversation with your diagnostics report involved, let's continue the conversation there so it's all together.

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