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Former Member's avatar
Former Member
5 years ago

Safari extension refuses to work after upgrade

I've finally gotten so frustrated with this problem to make a post here. Every time (I mean EVERY TIME), 1Password is upgraded in Safari, it stops working. Clicking the extension icon does nothing...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @mitchellzone,

I'm sorry you're frustrated here, and I'd be happy to give you a hand. When 1Password for Mac updates, Safari has to load the new extension as well, and sometimes this doesn't take right away, especially if Safari was open at the time 1Password updated. As a first set of steps to get 1Password in Safari working again, without needing to reboot your computer, try this:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
  2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Safari and test if it is working properly.

Let me know how that goes.

Jack