Forum Discussion

dmkahn's avatar
dmkahn
New Contributor
7 months ago
Solved

Safari extension stops unlocking and filling [See pinned response]

    Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.

    -Dave

paulryandavis's avatar
paulryandavis
New Contributor
6 months ago

Weeks later and this issue persists. Meanwhile I get a renewal notice today. Is this actually going to be fixed? 1Password is not worth the price for Safari users in it’s current state. 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    paulryandavis​ 

    Welcome to the community! The issue remains open with our development team and I'll note that you're running into it as well. I'm sorry for the disruption. For the time being, opening the website in a new tab should get things working again. If that doesn't work then restart Safari by completely closing it and then reopening it. 

    You can also fill in Safari using the desktop app's Universal Autofill feature: Use Universal Autofill in apps and browsers on your Mac

    -Dave

    #36808