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Forum Discussion
Safari Extension won’t unlock, can’t connect
In iOS 17.2 and 17.2.1 I can’t unlock or use the Safari extension.
I recorded a video but can’t upload it here.
1Password Version: 8.10.22
Extension Version: Not Provided
OS Version: ...
What do you see when you try to unlock 1Password for Safari? Do you see any error messages?
Face ID is successful, (green check) but didn’t actually unlock 1P. It I tap the Face ID button in the extension Lock Screen it successfully identifies me but doesn’t unlock and displays:
“Could not connect to the 1Password App. Try unlocking again.”
If I tap the password field typing or pasting in my known correct password doesn’t work and displays:
“That didn't work. Check your password and try again.”
Coincidentally the eye icon to reveal the password doesn’t work at all.
Are you still able to unlock the main 1Password app?
Yes, no problem with that. And the built-in autofill system actually works — filling credentials from 1P but the extension UI doesn’t work at all.
